FAQs: answers to frequently asked questions

Here you can find answers to all the important—and most frequently asked—questions about your visit to ceramitec.

Registration / ticket purchase

Visitor tickets will be available as of the beginning of 2021 for purchase here.

In the beginning of 2021 you will find an overview of all the different ticket types and entry prices here.

You can redeem your voucher here.

You can redeem your voucher for a free Print@home ticket on our ticket ordering portal. Online vouchers can only be redeemed for a Print@home ticket online and you will need to enter the 23-digit online voucher number. Vouchers cannot be redeemed or exchanged at the venue.

The Print@home ticket is free to you as an invited visitor, as the costs of the ticket will be borne by the exhibitor from whom you received the invitation. Since the exhibitor will be charged only if you actually attend the trade fair and pass through the turnstile, you do not need to inform the ticket service or cancel your ticket if you do not use it.

  • An up-to-date Internet browser
  • A valid e-mail address so that we can send you your Print@home ticket
  • Adobe Acrobat Reader for displaying the online ticket
  • A valid credit card (Visa, MasterCard, American Express) to pay by card, a German bank account to use Giropay, or a paper voucher or an online voucher code to be redeemed

Your Print@home ticket is only valid when presented together with official photo ID. Please present your official photo ID when requested to do so by a member of staff at the entrance.

No, tickets containing personal details (e.g., your name) are generally not transferable.

Even multi-day tickets can be used by only one person.

Important: Since online tickets are personal and non-transferable, official photo ID must be presented when they are checked on site. Any barcode that has already been validated will be recognized as such at the electronic entry gates and the holder of a copied or duplicate online ticket will be refused entry.

If you have lost your ticket and are afraid that the person who finds it might use it to gain access to the trade fair, please send an e-mail to registrierung@messe-munechen.de to have your lost ticket blocked.

Once you have placed the order for your Print@home ticket online, all you have to do is download it directly using Adobe Acrobat Reader, save it, or print it out right away.

Your Print@home ticket will also be sent as a PDF attachment to the e-mail address you have provided (sender: registrierung@messe-muenchen.de ). You can print out the ticket directly using Adobe Acrobat Reader or you can click on the link in the e-mail to print out your ticket.

In exceptional cases, if the server is overloaded, it may take up to 24 hours for your ticket to arrive.

  • Once you have placed your order, you can download and save it in PDF format. In addition, your Print@home ticket will be sent to you by e-mail. This e-mail should arrive immediately, or at the latest 24 hours after ordering.
  • Very occasionally, e-mails may be caught by the spam filter of your mailbox. Please check your junk folder or contact your administrator.
  • It may be that you entered your e-mail address incorrectly when filling out your customer details. Please contact our visitor hotline on +49 89 949-11378 or send an e-mail to info@ceramitec.com

If the customer is a consumer in the terms of section 13 of the German Civil Code (BGB), the customer can cancel the contract in writing (e.g., by post, fax, or e-mail) within two weeks without having to provide any reason. Even within this cancellation period, cancellation is only possible until the point at which the ticket loses its validity.

Yes, the readers at the turnstiles will recognize the barcode displayed on your ticket.

No, the use of local public transport is not included in your entry ticket.

The link to your customer profile is in your ticket e-mail.

Please activate your customer profile using the login details and password provided. In the customer profile you can enter a change of address or download and print tickets and receipts/invoices.

  • Your customer profile contains all the tickets that you have bought or redeemed so that you can download them and print them out.
  • Your receipts/invoices for any purchased tickets are also available in your customer profile for you to print out.
  • You can also check and change your personal details.

General questions

Citizens or visitors from EU member states do not normally require a visa to enter the Federal Republic of Germany. All other participants will in principal require a visa. The ticket you have booked is not a substitute for a visa letter of invitation. You can find detailed information about visa applications on our visa service page.

Whether you're coming to the trade fair center by air, by car, by rail or using local public transport, we've put together all the information and research tools you'll need to plan your journey.

Free visitor WiFi will be available throughout the trade fair center, including in the halls. Once an access code has been entered, this can be used for an entire day with a data limit of up to 50 MB. Further information on using the visitor WiFi can be found here.

In order to keep you informed about the latest ceramitec 2021 news and developments, Messe München sends out regular e-newsletters. To subscribe to these newsletters, please use the newsletter subscription on our website. Once you have submitted the application, you will be added to the newsletter distribution list immediately.

An overview of all the companies that will be exhibiting, including their products and profiles, is available in our exhibitor directory.

You can find the opening times for ceramitec here.

Our ceramitec visitor hotline colleagues will be happy to help you.

No, according to Messe München´s house and user rules it is not allowed to bring animals onto the exhibition grounds with the exception of guide dogs and other assistance dogs.

Visitors
Tickets, vouchers and registration

ceramitec tickets are the cheapest when booked online in advance. Simply register and print out your ticket sent via e-mail. Buy ticket now.

Tickets
Visitors
Compelling reasons to attend

There are lots of good reasons for you to attend ceramitec. Anyone who is important in this industry is represented here. Read more.

Good reasons to attend
contact
Exhibitors
Advice and contacts for trade fair visitors

The ceramitec team will be happy to answer all of your questions about attending the trade fair. Find all contacts here.

Contacts