Here you can find answers to all the important—and most frequently asked—questions about your visit to ceramitec.
You can redeem your voucher here.
You can redeem your voucher for a free Print@home ticket on our ticket ordering portal. Online vouchers can only be redeemed for a Print@home ticket online and you will need to enter the 23-digit online voucher number. Vouchers cannot be redeemed or exchanged at the venue.
The Print@home ticket is free to you as an invited visitor, as the costs of the ticket will be borne by the exhibitor from whom you received the invitation. Since the exhibitor will be charged only if you actually attend the trade fair and pass through the turnstile, you do not need to inform the ticket service or cancel your ticket if you do not use it.
Your Print@home ticket is only valid when presented together with official photo ID. Please present your official photo ID when requested to do so by a member of staff at the entrance.
No, tickets containing personal details (e.g., your name) are generally not transferable.
Even multi-day tickets can be used by only one person.
Important: Since online tickets are personal and non-transferable, official photo ID must be presented when they are checked on site. Any barcode that has already been validated will be recognized as such at the electronic entry gates and the holder of a copied or duplicate online ticket will be refused entry.
If you have lost your ticket and are afraid that the person who finds it might use it to gain access to the trade fair, please send an e-mail to email@example.com to have your lost ticket blocked.
Once you have placed the order for your Print@home ticket online, all you have to do is download it directly using Adobe Acrobat Reader, save it, or print it out right away.
Your Print@home ticket will also be sent as a PDF attachment to the e-mail address you have provided (sender: firstname.lastname@example.org). You can print out the ticket directly using Adobe Acrobat Reader or you can click on the link in the e-mail to print out your ticket.
In exceptional cases, if the server is overloaded, it may take up to 24 hours for your ticket to arrive.
If the customer is a consumer in the terms of section 13 of the German Civil Code (BGB), the customer can cancel the contract in writing (e.g., by post, fax, or e-mail) within two weeks without having to provide any reason. Even within this cancellation period, cancellation is only possible until the point at which the ticket loses its validity.
Yes, the readers at the turnstiles will recognize the barcode displayed on your ticket.
No, the use of local public transport is not included in your entry ticket.
The link to your customer profile is in your ticket e-mail.
Please activate your customer profile using the login details and password provided. In the customer profile you can enter a change of address or download and print tickets and receipts/invoices.
Citizens or visitors from EU member states do not normally require a visa to enter the Federal Republic of Germany. All other participants will in principal require a visa. The ticket you have booked is not a substitute for a visa letter of invitation. You can find detailed information about visa applications on our visa service page.
Free visitor WiFi will be available throughout the trade fair center, including in the halls. Once an access code has been entered, this can be used for an entire day with a data limit of up to 50 MB. Further information on using the visitor WiFi can be found here.
No, according to Messe München´s house and user rules it is not allowed to bring animals onto the exhibition grounds with the exception of guide dogs and other assistance dogs.