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FAQs: answers to frequently asked questions

Here you can find answers to all the important—and most frequently asked—questions about the ceramitec.

General questions

Do I need a visa to attend the fair?

Citizens or visitors from EU member states do not normally require a visa to enter the Federal Republic of Germany. All other participants will in principal require a visa. The ticket you have booked is not a substitute for a visa letter of invitation. You can find detailed information about visa applications on our visa service page.

Where can I find information about my travel and accomodation?

Whether you're coming to the trade fair center by air, by car, by rail or using local public transport, we've put together all the information and research tools you'll need to plan your journey.

Will I be able to use a free WiFi network at the trade fair center?

Free visitor WiFi will be available throughout the trade fair center, including in the halls. Once an access code has been entered, this can be used for an entire day with a data limit of up to 50 MB. Further information on using the visitor WiFi can be found here.

Is there an official ceramitec newsletter?

In order to keep you informed about the latest ceramitec 2021 news and developments, Messe München sends out regular e-newsletters. To subscribe to these newsletters, please use the newsletter subscription on our website. Once you have submitted the application, you will be added to the newsletter distribution list immediately.

Where can I find a list of the companies that will be exhibiting?

An overview of all the companies that will be exhibiting, including their products and profiles, is available in our exhibitor directory.

What are the opening times for ceramitec?

You can find the opening times for ceramitec here.

Who can help me with more detailed questions?

Our ceramitec visitor hotline colleagues will be happy to help you.

Am I allowed to bring my dog onto the exhibition grounds of Messe München?

No, according to Messe München´s house and user rules it is not allowed to bring animals onto the exhibition grounds with the exception of guide dogs and other assistance dogs.

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Exhibitor questions

What types of stand are there?

Row stand (1 side open) EUR 163.00/m²
Corner stand (2 sides open) EUR 172.00/m²
End stand (3 sides open) EUR 177.00/m²
Island stand (4 sides open) EUR 180.00/m²

All prices are quoted net.

What extra costs do I have to add on?

AUMA contribution: EUR 0.60/m²
Service prepayment: EUR 15/m²
Fixed waste disposal fee (set-up, during the fair, dismantling): EUR 4.50/m²
Marketing fee: EUR 6/m²
Mandatory communication fee: EUR 250

What costs need to be taken into account for budgeting?

The MEPLAN calculatorhelps you plan your trade fair budget ranging from floor space to stand architecture including stand utilities such as water, electricity, and security.

What services are included in the full-service stand package?

Full-service stand package: EUR 6,000 for 20 square meters, EUR 3,100 for 9 square meters

  • row stand
  • high quality stand structure, including carpeting (in rep with a choice of color)
  • fascia lettering, 20 letters per fascia
  • furnished with seating area (one table, 70 x 70 centimetre + four seats), counter, brochure stands, waste paper bin
  • electrical connection and supply (3 kW, 230 V/50 Hz)
  • daily cleaning and waste disposal (includes fixed waste disposal fee)
  • basic entry (business name/hall/stand no.) in the official printed trade fair catalog, online exhibitor database, visit planner, ceramitec app (includes mandatory communication fee)
  • one entry in each online index: Product/service groups, industry sectors and logistical operating areas
  • electronic press compartment
  • internet entry in the “exhibitor highlights” and “job board” sections
  • 50 free online vouchers for one-day tickets
  • three Print@home tickets (exhibitor passes)
  • one catalog

What is the AUMA fee?

The Association of the German Trade Fair Industry (AUMA) represents the interests of exhibitors, event organizers, and visitors at trade fairs and checks and certifies all the key statistics of the fairs. For this, AUMA charges a fee that is invoiced by Messe München GmbH and transferred directly to the AUMA.

What is the fixed waste disposal fee?

The fixed waste disposal fee covers disposal for a fixed fee of waste produced by the exhibitor at the stand during set-up and dismantling as well as for the entire duration of the trade fair. During the event, gray waste sacks (60 l each) will be distributed to the stands for all normal waste arising at the stand. The filled sacks should be put out at the stand boundary where they can easily be seen before 20:00 each evening.

What is the service prepayment?

As part of the admission invoice, we raise a prepayment charge for services (e.g., power and water connection, internet, telecoms, additional exhibitor passes). After the fair, this prepayment will be reconciled on the final invoice against services actually ordered.

What is the mandatory communication fee?

The mandatory communication fee covers the following basic entries: in the official printed trade fair catalog (business name/hall/stand no.), in the online exhibitor database, in the Visit Planner and in the ceramitec app, as well as a free copy of the trade fair catalog.

What is the marketing fee?

The marketing fee is charged for national and international advertising to visitors.

What is a co-exhibitor?

A co-exhibitor is a company or organization whose own employees present its products at the stand of a (main) exhibitor. This includes group companies and subsidiaries. Applications for co-exhibitors must be made by the main exhibitor using a special form. The registration fee per co-exhibitor is EUR 265. A mandatory communication fee of EUR 250 will also be charged to each co-exhibitor. The registration fee and mandatory communication fee are invoiced to the main exhibitor.

How can I apply to be a co-exhibitor?

Applications for co-exhibitors must be made by the main exhibitor using a special form.

Applying for a stand—what is the process?

We need a fully completed, signed and stamped application form from you. After receiving your application, we will send you a confirmation of application by e-mail. After the hall layout has been planned in autumn 2021 you will receive a stand offer including a hall plan by e-mail. You then have the opportunity, within one week, to confirm the stand offer or to agree an alternative with us. The placement proposal requires written confirmation from the exhibitor; after this has been received by Messe München, the exhibitor can no longer cancel. Should you not wish to accept the stand offer, you can cancel your application free of charge. See “A2 Admission” in section A of the General Terms of Participation.

Can I cancel my participation in the fair and what are the cancellation costs?

The procedure and costs are set out under “A5 Termination of Contract” in the General Terms of Participation.

When is the application deadline?

Anyone who apply by April 30, 2021 will additionally receive a voucher for a one-day ticket free of charge. The deadline for applications is September 10, 2021. Even after this deadline, applications will be accepted and integrated into the process. Stand preferences, however, may not always be met.

Can I express a preference for stand position?

When you apply, you can indicate your preferred stand position. During the planning phase, we do our best to take account of the stand preferences of all companies that have applied. Please understand, however, that we cannot meet all preferences. In any event, we recommend that you apply before the deadline for applications of June 30, 2020

When does stand allocation begin?

Stand allocation begins in September 2021. Exhibitors will receive their stand offer in autumn 2021.

What are the deadlines?

You can find an overview of all the important information on deadlines and logistics here.

What are the important regulations regarding stand construction that I need to be aware of for ceramitec?

Halls and general

Single story construction:
The maximum height of the stand is 7.50 metre.
The upper edge of advertising posters must be no higher than 7.50 metre.

In order to retain the character of ceramitec as a fair for communication and trade, an open stand design must be ensured. If the exhibitor fails to do this to Messe München GmbH's satisfaction, we are authorized to order changes to the stand design. Stand plans can only be approved when the open sides of the stands are designed to be completely open.

Closed walls are permitted if they take up no more than 70 percent of the relevant side of the stand, with a continuous wall no longer than 6 metre. Closed walls longer than 6 metre in length must incorporate an access gap of at least 2 metre. This rule does not apply if a distance of at least 2 metre is maintained from the edge of the stand.

If the rear wall of the trade fair stand is over 2.50 metre, it should be neutral, white, smooth and clean. Only opaque materials that do not let light through (not textiles) are permitted for this. All exhibitors are recommended to erect a dividing wall (2.5 metre in height) on the boundaries to the neighboring stands.

In the case of advertising mounts that extend beyond your own stand walls, a minimum distance of 2 metre must be maintained from the directly neighboring stands. Dividing walls and panels can be ordered in the Exhibitor Shop. Advertising panels may not be fitted with flashing or blinking lights.

It is not permitted to build anything on or over the walkways.

The use of balloons, airships and other flying objects such as drones is strictly forbidden in the halls or exhibition grounds. Exemptions to this will require the prior written approval of the main Technical Exhibitor Service department of Messe München. Approval will be given only for fixed tied balloons. Where approval is granted, the balloons may be filled only with non-combustible and non-toxic gases. It must be ensured at all times that the balloon remains within the boundaries of the stand and maintains a clearance of 2 metre from all sides of the stand, as well as observing the maximum advertising height on the stand of 7.5 metre.

You can find further guidelines on the application form under Point B7 of the Special Terms of Participation and in the Technical Guidelines.

When is it necessary to obtain approval of the stand plan from Messe München GmbH?

Stand designs for two-story constructions, for stands larger than 100 m² or stand structures exceeding 3 m in height or with a stand covering require prior authorization. Dimensioned drawings including floor plans and elevations on a scale of 1:100 must be submitted to Messe München GmbH, Technical Exhibition Services Division for approval no later than 6 weeks before setup begins.

When are the set-up and dismantling times?

Set-Up:
from June 15-20, 2022, 08:00-18:00

Dismantling:
ab June 24-27, 2022, 16:00-18:00

Who is available to answer technical questions on stand construction, set-up and dismantling?

Please contact Technical Exhibitor Services for all technical questions.

Contact names and details can be found here.

What is the delivery address for ceramitec?

ceramitec
Exhibitor name
Hall (or outdoor exhibition area) + Stand number
Messegelände/Willy-Brandt-Allee
81829 München
Germany

Please note that this address is valid only during the period of the trade fair and a contact person must be present at the stand to receive the delivery. For deliveries in advance of the trade fair, please contact one of our carriers:

Schenker Deutschland AG
Tel.: +49 89 949-24300
Fax: +49 89 949-24339
E-mail: fairs.muenchen@dbschenker.com

Kühne-Nagel (AG Co. KG)
Tel.: +49 89 949-24400
Fax: +49 89 949-24409
E-mail: exposervice.muenchen@kuehne-nagel.com

Employees of Messe München GmbH cannot accept deliveries destined for exhibition stands or third parties.

When will I receive the free exhibitor passes?

All Print@home tickets (exhibitor passes), regardless of whether they are free or paid for, can be ordered and personalized via the Exhibitor Shop. There, you can enter the details for all the Print@home tickets (exhibitor passes) that you are likely to require. The Print@home tickets (exhibitor passes) are dispatched by e-mail once the main exhibitor's payment of the admission invoice has been received by Messe München.

You will not need to distinguish between free and paid-for Print@home tickets (exhibitor passes) when ordering your tickets. The distinction will be made automatically on the final invoice. Your final invoice will include only the Print@home tickets (exhibitor passes) that were actually used for the event. You will not be charged for the free passes applicable to your stand, nor for unused passes.

The cost of each non-complimentary Print@home ticket (exhibitor pass) will be EUR 35 plus VAT.

How many free Print@home tickets (exhibitor passes) will I receive?

In the hall

Stand size up to 20 square metre
three
Print@home tickets (exhibitor passes)

From 21 square metre: each additional 10 square metre increment
one additional Print@home ticket (exhibitor pass)

From 101 square metre: each additional 20 square metre increment
one additional Print@home ticket (exhibitor pass)

Co-exhibitors receive one free Print@home exhibitor ticket (exhibitor pass).

Additional Print@home tickets (exhibitor passes) cost EUR 35 each when ordered in advance of the trade fair from the Exhibitor Shop.

What should I put into my GPS navigation system to get to Messe München?

Depending on which navigation system you have, you may be able to find the Messe München International site under the “Exhibition center” or “Trade fair center” categories or using “Trade fair” as a search term.

Some navigation systems will even allow you to select the relevant entrance at the center from East, West, and North. For ceramitec, you will need to head to the West or East Entrance. Alternatively, you can just put in the “An der Point” address for the West Entrance or “Am Messeturm 4” for the East Entrance.

Is vehicular access to the trade fair center available during the period of the fair?

For the whole period of the trade fair (on Friday, June 24, 2022 only until 12:00), it is possible to drive into the grounds for one hour on payment of a deposit of EUR 100.

If you exceed this limit, the deposit will be forfeit and the vehicle will be towed away, for which there will be a charge. You can find more information online about six weeks before the start of the trade fair, in our traffic guide.

Where can I find information about my journey to the trade fair?

Whether you're coming by air, by car, by rail or using local public transport, we've put together all the information and research tools you'll need for your travel planning.

Where can I find information about accommodation?

Whether you are looking for a hotel, a private room, or an apartment, or need other tips for arranging aspects of your stay that aren't related to trade fair events, we've put together all the information and research tools you'll need.

Do I need a visa? If so, how do I go about getting one?

Citizens or visitors from EU member states do not normally require a visa to enter the Federal Republic of Germany. All other participants will without exception require a visa. Your entry ticket is not a substitute for a visa letter of invitation. You can find detailed information about visa applications on our visa service page.

If you have any questions relating to visas, our representative offices abroad are always on hand and happy to help with all your travel arrangements.

Who can book advertising and sponsorship for ceramitec?

We are offering the opportunity to book advertising and sponsorship in and around the trade fair center exclusively to exhibitors, co-exhibitors, and exhibitors on joint stands.

Where and how do I get publicity as an exhibitor?

When you are registered you receive a basic entry in the official printed trade fair catalog (business name/hall/stand no.), in the online exhibitor database, in the Visit Planner, and on the ceramitec app.

In due course, you will be told about additional paid-for listing options such as your address, company profile, company logo etc., by our catalog publishers, Neureuter Fair Media.

Who is the publisher responsible for official ceramitec media?

Exclusive rights to handle inquiries for all entries in the official ceramitec media (online exhibitor directory, catalog, Visit Planner, and ceramitec app) are held by Neureuter Fair Media. All other publishers are unauthorized.

Can I carry out promotional activity at the trade fair center outside my own stand?

Promotional teams are strictly not permitted. It is not possible to use stationary or mobile electronic sales and advertising aids, to carry advertising boards or to distribute printed materials, stickers and samples outside the area of the rented stand.

Advertising space and sponsorship can be booked by exhibitor via our Media Sales department.

Can I be a speaker in the conference program?

Yes, you are welcomed to submit a proposal at exhibiting@ceramitec.com. The ceramitec team collects all inquiries and contacts you as soon as possible.

Will there be WiFi at the trade fair center?

Messe München will be offering free wireless internet access at the trade fair center, but this will only be available in the halls and the atrium area.

Available bandwidth is up to 1.5 Mbit/sec. Availability and reception quality will depend on constructions, exhibits, and other sources of disturbance in the halls, and cannot be guaranteed. Download volumes are limited to 50 MB per user per day.

This is how it works:

  • Switch on the WiFi function on your terminal device.
  • Search for wireless networks and connect to the messeWifi network.
  • Start your internet browser.
  • Enter any internet address.
  • The portal page of the free WiFi will appear on screen.
  • Once you have accepted the General Terms and Conditions, you may access the internet.

Access to our free WiFi is limited and not guaranteed. If you need the internet to perform business operations without disruption at your stand, we would recommend that you request a LAN connection, for which there is an extra charge.

Am I allowed to bring my dog onto the exhibition grounds of Messe München?

No, according to Messe München´s house and user rules it is not allowed to bring animals onto the exhibition grounds with the exception of guide dogs and other assistance dogs.

Visitor questions regarding registration and ticket purchase

Where can I purchase my visitor ticket?

Visitor tickets will be available as of the beginning of 2021 for purchase here.

What different types of tickets are available and what are the entry prices?

In the beginning of 2021 you will find an overview of all the different ticket types and entry prices here.

How can I redeem my voucher?

You can redeem your voucher here.

You can redeem your voucher for a free Print@home ticket on our ticket ordering portal. Online vouchers can only be redeemed for a Print@home ticket online and you will need to enter the 23-digit online voucher number. Vouchers cannot be redeemed or exchanged at the venue.

The Print@home ticket is free to you as an invited visitor, as the costs of the ticket will be borne by the exhibitor from whom you received the invitation. Since the exhibitor will be charged only if you actually attend the trade fair and pass through the turnstile, you do not need to inform the ticket service or cancel your ticket if you do not use it.

What do I need in order to purchase my ticket online or redeem a voucher online, and what documents do I need to show upon entry to the trade fair?

  • An up-to-date Internet browser
  • A valid e-mail address so that we can send you your Print@home ticket
  • Adobe Acrobat Reader for displaying the online ticket
  • A valid credit card (Visa, MasterCard, American Express) to pay by card, a German bank account to use Giropay, or a paper voucher or an online voucher code to be redeemed

Your Print@home ticket is only valid when presented together with official photo ID. Please present your official photo ID when requested to do so by a member of staff at the entrance.

Is my ticket transferable?

No, tickets containing personal details (e.g., your name) are generally not transferable.

Even multi-day tickets can be used by only one person.

Important: Since online tickets are personal and non-transferable, official photo ID must be presented when they are checked on site. Any barcode that has already been validated will be recognized as such at the electronic entry gates and the holder of a copied or duplicate online ticket will be refused entry.

If you have lost your ticket and are afraid that the person who finds it might use it to gain access to the trade fair, please send an e-mail to registrierung@messe-munechen.de to have your lost ticket blocked.

How will I receive my Print@home ticket?

Once you have placed the order for your Print@home ticket online, all you have to do is download it directly using Adobe Acrobat Reader, save it, or print it out right away.

Your Print@home ticket will also be sent as a PDF attachment to the e-mail address you have provided (sender: registrierung@messe-muenchen.de). You can print out the ticket directly using Adobe Acrobat Reader or you can click on the link in the e-mail to print out your ticket.

In exceptional cases, if the server is overloaded, it may take up to 24 hours for your ticket to arrive.

What should I do if I failed to save my Print@home ticket after placing my order AND I have not received an e-mail containing my ticket?

  • Once you have placed your order, you can download and save it in PDF format. In addition, your Print@home ticket will be sent to you by e-mail. This e-mail should arrive immediately, or at the latest 24 hours after ordering.
  • Very occasionally, e-mails may be caught by the spam filter of your mailbox. Please check your junk folder or contact your administrator.
  • It may be that you entered your e-mail address incorrectly when filling out your customer details. Please contact our visitor hotline on +49 89 949-11378 or send an e-mail to info@ceramitec.com

Is it possible to cancel a ticket that has been ordered?

If the customer is a consumer in the terms of section 13 of the German Civil Code (BGB), the customer can cancel the contract in writing (e.g., by post, fax, or e-mail) within two weeks without having to provide any reason. Even within this cancellation period, cancellation is only possible until the point at which the ticket loses its validity.

Can I display the ticket on my smartphone or tablet to gain entry to the trade fair?

Yes, the readers at the turnstiles will recognize the barcode displayed on your ticket.

Can I also use my entry ticket to travel on local public transport?

No, the use of local public transport is not included in your entry ticket.

Where will I find my Messe München customer profile?

The link to your customer profile is in your ticket e-mail.

Please activate your customer profile using the login details and password provided. In the customer profile you can enter a change of address or download and print tickets and receipts/invoices.

Why should I activate my Messe München customer profile?

  • Your customer profile contains all the tickets that you have bought or redeemed so that you can download them and print them out.
  • Your receipts/invoices for any purchased tickets are also available in your customer profile for you to print out.
  • You can also check and change your personal details.

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ceramitec - Entrance
Visitors
Tickets, vouchers and registration

ceramitec tickets are the cheapest when booked online in advance. Simply register and print out your ticket sent via e-mail. Buy ticket now.

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Ceramitec 2018 hall A6 Markus Rinderspacher SPD speaking to people
Visitors
Compelling reasons to attend

There are lots of good reasons for you to attend ceramitec. Anyone who is important in this industry is represented here. Read more.

Good reasons to attend
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Exhibitors
Advice and contacts for trade fair visitors

The ceramitec team will be happy to answer all of your questions about attending the trade fair. Find all contacts here.

Contacts